Collection: FAQs.

Yes indeed, PayPal is available as an option at checkout.

We accept all major credit cards: Visa, Mastercard and American Express debit and credit cards.

Most orders are picked, packed and posted within 24 hours of being received although sometimes this may take longer during peak times. We post Monday to Friday. UK shipping takes 2-4 working days. International shipping may take longer.

If your order hasn't arrived within 5 days please drop us a line on our support email: support@contactcoffee.com

All our packages are sent with proof of posting, tracking info is available on your order status page.

Please email our support@contactcoffee.com as early as possible. We work quick at Contact Coffee so catch our team before they ship your order.

Absolutely, we ship orders to BFPO locations all around the world.

If you have any issues with BFPO orders then please contact our support team at hello@contactcoffee.com

If you order something online and it is dispatched using a fulfilment centre it is classed as commercial use and therefore the order would not qualify for free postage.

The official link for the Government guidelines for BFPO is here

Coffee is zero rated, so no VAT is charged. This means VAT cannot be claimed back on any coffee product.

Shipping rates are charged at UK rates to BFPO addresses. This means VAT cannot be claimed back on shipping.

If you wish to claim VAT back on a non-coffee BFPO order, then please provide proof of the deployment to the BFPO address. A letter signed by a commanding officer will suffice.

Yes! We ship globally but if for any reason you can't checkout, please contact our support team: Hello@contacctcoffee.com

Shipping rates will be calculated at checkout dependant on location.

If you would like to make a return, then please send your order number and reason for returning to support@contactcoffee.com 

If the item has been damaged during delivery, then photos always help our reclaim process. 

Please ensure you include your name, address, order number and reason for returning on a note with your returned order.

We recommend using a tracked service to ensure your return order arrives safely.

You are responsible for paying for the postage, but you will be refunded on the postage once we receive your returned order.

Once you have had confirmation from our team to return your order please send your package back to the following address:

Contact Coffee Co, Diamond Logistics
Pucklechurch Trading Estate,

Unit 11

Bristol

BS16 9QH

Once our team receives your returned order, they will check it over and issue a refund if required.

If you would like to exchange an item, then please send your order number and reason for returning to support@contactcoffee.com 

If the item has been damaged during delivery, then photos always help our reclaim process. 

If you wish to exchange an order, then please ensure the item remains in the same condition you received it. Exchanges take approximately 10 working days to turnaround. 

We recommend using a tracked service to ensure your return order arrives safely.

You are responsible for paying for the postage, but you will be refunded on the postage once we receive your returned item.

Once you have had confirmation from our team to return your order please send your package back to the following address:

Contact Coffee Co

Diamond Logistics

Unit 5

Bentley Lane Industrial Estate

Walsall

WS2 8TL

Once our team receives your returned item, it will be checked over and a replacement size or item will be shipped.

No problem, just give us a shout on our email: hello@contactcoffee.com

Due to military cut-backs the armed forces opted for a daysack instead of a dual purpose day/nightsack. We've field tested and can safely report that all daysacks will in fact work at night but don't come with the obligatory anti-collision lights by default.

Owls

Yes, please email hello@contactcoffee.com to find out more details.

1. Log into your account

2. Click on 'MANAGE SUBSCRIPTION'

3. Click on 'MANAGE UPCOMING ORDERS'

4. Edit your selections

Tiers can be changed once you have passed a minimum of 3 months subscription. Please email our team club@contactcoffee.com and they will be able to advise on the process. This will need to be done 48 hours prior to your processing date to allow our system to update.

Yes!

Of course! Simply login into your Account from the menu on the Contact Coffee Club homepage or click here, change your bags as you wish.

If you want to change your order close to the delivery date, then it may be too late.

Minimum 3 months then reoccurring unless cancelled.

Unfortunately, this is not possible at the moment. Once you are committed to a Tier it will be repeated for a 3 month period. We are working to improve this.

If you wish to cancel please contact club@contactcoffee.com We’d be much happier if you stayed so if you need help or want to make changes please let us know. This will need to be done 48 hours prior to your processing date to allow our system to update.

Your order will reoccur on the same day as your original order. For example; if you order on March 27th then your next order will be resubmitted automatically on April 27th. All orders will be processed on the next working day.

Not at the moment. Keep an eye out for updates in the future.

Please email our team club@contactcoffee.com to request information on BFPO Club orders.

If you make a mistake a with your first order, then please email club@contactcoffee.com at the earliest opportunity. We work fast at Contact Coffee so your order may have already been processed so the earlier you let us know the quicker we can help you out.

Not a drama. Please let us know and we will do our best to assist. Email club@contactcoffee.com for all website enquiries.

Unfortunately, not as these are automated and shipped separately to our main website orders.