Orders
Can I use PayPal?
Yes indeed, PayPal is available as an option at checkout.
What credit cards do you accept?
We accept all major credit cards: Visa, Mastercard and American Express debit and credit cards.
How long will my order take to arrive?
Most orders are picked, packed and posted within 24 hours of being received although sometimes this may take longer during peak times. We post Monday to Friday. UK shipping takes 2-4 working days. International shipping may take longer.
My package hasn't arrived
If your order hasn't arrived within 5 days please drop us a line on our support email: support@contactcoffee.com
All our packages are sent with proof of posting, tracking info is available on your order status page.
I would like to change my order
Please email support@contactcoffee.com as early as possible. We work quick at Contact Coffee so catch our team before they ship your order.
Do you ship to BFPO?
Absolutely, we ship orders to BFPO locations all around the world.
If you have any issues with BFPO orders then please contact our support team at hello@contactcoffee.com
Do I have to pay for postage for a BFPO?
If you order something online and it is dispatched using a fulfilment centre it is classed as commercial use and therefore the order would not qualify for free postage.
The official link for the Government guidelines for BFPO is here.
Can I claim my VAT back for my BFPO order?
Coffee is zero rated, so no VAT is charged. This means VAT cannot be claimed back on any coffee product.
Shipping rates are charged at UK rates to BFPO addresses. This means VAT cannot be claimed back on shipping.
If you wish to claim VAT back on a non-coffee BFPO order, then please provide proof of the deployment to the BFPO address. A letter signed by a commanding officer will suffice.
I'm not in the UK, do you still ship to me?
Yes. We ship globally but if for any reason you can't checkout, please contact our support team: hello@contactcoffee.com
Shipping rates will be calculated at checkout dependant on location.
Can I exchange an item?
If you would like to exchange an item, then please send your order number and reason for returning to support@contactcoffee.com.
If the item has been damaged during delivery, then photos always help our reclaim process.
If you wish to exchange an order, then please ensure the item remains in the same condition you received it. Exchanges take approximately 10 working days to turnaround.
We recommend using a tracked service to ensure your return order arrives safely. You are responsible for paying for the postage, but you will be refunded on the postage once we receive your returned item.
Once you have had confirmation from our team to return your order please send your package back to the following address:
Contact Coffee Co
Diamond Logistics
Unit 5
Bentley Lane Industrial Estate
Walsall
WS2 8TL
Once our team receives your returned item, it will be checked over and a replacement size or item will be shipped.
General
I have a question for Contact Coffee
No problem, just give us a shout on our email: hello@contactcoffee.com
Does Contact Coffee provide wholesale options?
Yes. Please email hello@contactcoffee.com to find out more details.
Can I use a Daysack at night?
Due to military cut-backs the armed forces opted for a daysack instead of a dual purpose day/nightsack. We've field tested and can safely report that all daysacks will in fact work at night but don't come with the obligatory anti-collision lights by default.
What were Barn Owls called before Barns were invented?
Owls.
Coffee Club
How do I change my coffee selection?
1. Log into your account
2. Click on 'MANAGE SUBSCRIPTION'
3. Click on 'MANAGE UPCOMING ORDERS'
4. Edit your selections
How long do I sign up to the club?
Minimum 3 months, then rolling unless cancelled.
Can I change tiers once I've purchased?
Tiers can be changed once you have passed a minimum of 3 months subscription. Please email club@contactcoffee.com and our team will advise on the process. This will need to be done 48 hours prior to your processing date to allow our system to update.
Can I change my order before the next delivery?
Of course. Simply login into your account from the menu on the Contact Coffee Club homepage or click here, change your bags as you wish.
If you want to change your order close to the delivery date, then it may be too late.
When will my recurring order happen?
Your order will recur on the same day as your original order. For example: if you order on March 27th then your next order will be resubmitted automatically on April 27th. All orders will be processed on the next working day.
How do I cancel my subscription?
If you wish to cancel please contact club@contactcoffee.com. We'd be much happier if you stayed so if you need help or want to make changes please let us know. This will need to be done 48 hours prior to your processing date to allow our system to update.
I made a mistake with my first order. How can I change it?
If you make a mistake with your first order, please email club@contactcoffee.com at the earliest opportunity. We work fast at Contact Coffee so your order may have already been processed, so the earlier you let us know the quicker we can help you out.
Can I add other products to my subscription order?
Unfortunately not, as these are automated and shipped separately to our main website orders.
Is Contact Coffee Club available outside of the UK?
Yes. We ship the Contact Coffee Club worldwide. Shipping rates are calculated at checkout depending on your location.
Is Contact Coffee Club available to BFPO addresses?
Please email club@contactcoffee.com to request information on BFPO Club orders.
I have an issue with the website, can you help?
Not a drama. Please let us know and we will do our best to assist. Email club@contactcoffee.com for all website enquiries.
Orders
Yes indeed, PayPal is available as an option at checkout.
We accept all major credit cards: Visa, Mastercard and American Express debit and credit cards.
Most orders are picked, packed and posted within 24 hours of being received although sometimes this may take longer during peak times. We post Monday to Friday. UK shipping takes 2-4 working days. International shipping may take longer.
If your order hasn't arrived within 5 days please drop us a line on our support email: support@contactcoffee.com
All our packages are sent with proof of posting, tracking info is available on your order status page.
Please email our support@contactcoffee.com as early as possible. We work quick at Contact Coffee so catch our team before they ship your order.
Absolutely, we ship orders to BFPO locations all around the world.
If you have any issues with BFPO orders then please contact our support team at hello@contactcoffee.com
If you order something online and it is dispatched using a fulfilment centre it is classed as commercial use and therefore the order would not qualify for free postage.
The official link for the Government guidelines for BFPO is here
Coffee is zero rated, so no VAT is charged. This means VAT cannot be claimed back on any coffee product.
Shipping rates are charged at UK rates to BFPO addresses. This means VAT cannot be claimed back on shipping.
If you wish to claim VAT back on a non-coffee BFPO order, then please provide proof of the deployment to the BFPO address. A letter signed by a commanding officer will suffice.
Yes! We ship globally but if for any reason you can't checkout, please contact our support team: Hello@contacctcoffee.com
Shipping rates will be calculated at checkout dependant on location.
If you would like to exchange an item, then please send your order number and reason for returning to support@contactcoffee.com
If the item has been damaged during delivery, then photos always help our reclaim process.
If you wish to exchange an order, then please ensure the item remains in the same condition you received it. Exchanges take approximately 10 working days to turnaround.
We recommend using a tracked service to ensure your return order arrives safely.
You are responsible for paying for the postage, but you will be refunded on the postage once we receive your returned item.
Once you have had confirmation from our team to return your order please send your package back to the following address:
Contact Coffee Co
Diamond Logistics
Unit 5
Bentley Lane Industrial Estate
Walsall
WS2 8TL
Once our team receives your returned item, it will be checked over and a replacement size or item will be shipped.
General
No problem, just give us a shout on our email: hello@contactcoffee.com
Due to military cut-backs the armed forces opted for a daysack instead of a dual purpose day/nightsack. We've field tested and can safely report that all daysacks will in fact work at night but don't come with the obligatory anti-collision lights by default.
Owls
Yes, please email hello@contactcoffee.com to find out more details.
Coffee Club
1. Log into your account
2. Click on 'MANAGE SUBSCRIPTION'
3. Click on 'MANAGE UPCOMING ORDERS'
4. Edit your selections
Tiers can be changed once you have passed a minimum of 3 months subscription. Please email our team club@contactcoffee.com and they will be able to advise on the process. This will need to be done 48 hours prior to your processing date to allow our system to update.
Yes!
Of course! Simply login into your Account from the menu on the Contact Coffee Club homepage or click here, change your bags as you wish.
If you want to change your order close to the delivery date, then it may be too late.
Minimum 3 months then reoccurring unless cancelled.
If you wish to cancel please contact club@contactcoffee.com We’d be much happier if you stayed so if you need help or want to make changes please let us know. This will need to be done 48 hours prior to your processing date to allow our system to update.
Your order will reoccur on the same day as your original order. For example; if you order on March 27th then your next order will be resubmitted automatically on April 27th. All orders will be processed on the next working day.
Not at the moment. Keep an eye out for updates in the future.
Please email our team club@contactcoffee.com to request information on BFPO Club orders.
If you make a mistake a with your first order, then please email club@contactcoffee.com at the earliest opportunity. We work fast at Contact Coffee so your order may have already been processed so the earlier you let us know the quicker we can help you out.
Not a drama. Please let us know and we will do our best to assist. Email club@contactcoffee.com for all website enquiries.
Unfortunately, not as these are automated and shipped separately to our main website orders.
Follow us @contactcoffeeco
©2026 Contact Coffee Co. Ltd.
Registered in the UK. Company Number 10411882